Terms of Sale

Last Updated: June 2026

These Terms of Sale govern the purchase of products from In Good Thyme, a brand owned and operated by INMEET CMS PTE. LTD. (UEN: 200306555W). By placing an order through our website, you agree to these Terms of Sale.

1. Product Information & Disclaimer

Our products are handcrafted in Singapore using carefully selected ingredients, including human-grade meats, seafood, vegetables, fruits and other natural ingredients. Depending on the product, they may be freeze-dried, baked or otherwise minimally processed.

While some products are labelled as containing a single animal protein, all products are prepared and processed in the same production facility using shared equipment. As a result, trace cross-contact with other proteins or ingredients may occur.

As we use natural ingredients without artificial colours, flavours or preservatives, slight seasonal variations in colour, aroma, size and texture are normal and do not affect product quality.

If your pet has known food allergies, underlying medical conditions or severe dietary sensitivities, we recommend consulting your veterinarian before introducing any new food or treat.

Pet owners should always supervise their pets while feeding treats and ensure fresh drinking water is available at all times.

Our products are intended as complementary treats and should not replace a complete and balanced diet. They are not intended to diagnose, treat, cure or prevent any disease.

2. Product Availability & Pricing

All prices displayed on our website are in Singapore Dollars (SGD) unless otherwise stated.

We reserve the right to change product prices, product specifications, packaging or availability at any time without prior notice.

While we make every effort to accurately display product photographs and colours, actual products may vary slightly due to natural ingredients, production batches and differences in screen displays.

3. Orders

Submitting an order constitutes an offer to purchase our products.

All orders are subject to acceptance, stock availability and successful payment processing.

We reserve the right to decline, limit or cancel any order where we reasonably believe:

  • Products are unavailable.

  • Pricing or website errors have occurred.

  • Fraudulent or suspicious activity is suspected.

  • Circumstances beyond our reasonable control prevent fulfilment.

If payment has already been made for a cancelled order, a full refund will be issued using the original payment method.

4. Payment

Payment is required at the time your order is placed.

We accept the payment methods available through our Shopify checkout.

All payments are processed securely through our authorised payment providers. We do not store your credit card details.

5. Shipping & Delivery

Orders will be shipped using the delivery option selected during checkout.

Please ensure your delivery information is complete and accurate before submitting your order.

We are not responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information provided by the customer.

Delivery timeframes are estimates only and may occasionally be affected by factors beyond our control, including courier delays, weather conditions or public holidays.

At present, we only deliver within Singapore unless otherwise stated.

6. Product Storage

To maintain freshness and product quality, please reseal the packaging immediately after opening and store the treats in a cool, dry place away from direct sunlight and moisture.

As freeze-dried treats naturally absorb moisture from the environment, exposure to humidity may soften the texture over time. This does not necessarily indicate that the product is unsafe to consume, provided it has been stored according to the recommended instructions and consumed before the stated expiry date.

7. Returns, Refunds & Exchanges

Due to the perishable nature of our products, all sales are generally final.

We do not accept returns or exchanges for change of mind.

If you receive the wrong item, a damaged product, or believe there is a quality issue with your order, please contact us within 48 hours of receiving your order at hello@ingoodthyme.pet, together with your order number and clear photographs of the product.

We will review each case individually and, where appropriate, offer a replacement, store credit or refund at our discretion.

8. Promotions & Discount Codes

From time to time, we may offer promotions, discount codes or special offers.

Unless otherwise stated:

  • Only one promotion or discount code may be used per order.

  • Promotions cannot be exchanged for cash.

  • Promotions cannot be applied retrospectively to completed orders.

  • We reserve the right to amend, suspend or withdraw any promotion without prior notice.

9. Limitation of Liability

To the maximum extent permitted by applicable law, our liability arising from the purchase or use of our products shall be limited to the purchase price paid for the relevant product.

We shall not be liable for any indirect, incidental, consequential or special loss or damage arising from the use of our products.

10. Changes to These Terms

We may update these Terms of Sale from time to time.

Any changes will take effect once published on this website. By continuing to use our website or purchase our products after any changes are posted, you agree to be bound by the updated Terms of Sale.