Help Center

Our cakes and treats (except frozen and freeze dried items) are made fresh in small batches with only quality human-grade ingredients upon order confirmation, with no additives or preservatives.

Our cakes contain only 100% protein of your choice with NO cake fillers such as eggs or flour. The frosting is made using potato and colours are achieved through the use of natural fruit/vegetable colouring. The ingredients used in all products are listed in their respective product page.

CAKES

How long can I keep the cake for?

Our cakes can be kept for up to 3 days refrigerated.

If your pup/kitty can't finish the cake within 3 days, you can portion out the excess amounts to freeze for up to 2 months. But be sure to freeze early (we suggest doing so right after cake cutting) to ensure that the frozen portion retains its freshness!

Do I have to keep the cake in the fridge? Which compartment of the fridge should I keep it in?

Please keep the cake in the fridge as soon as it is delivered or when you reach home as it is made of meat and would turn bad if left out at room temperature for too long. The cake should be kept in the chiller compartment, though you may want to keep any excess portion in the freezer if the cake cannot be consumed within 3 days.

How long can the cake be left outside for?

As our cakes are freshly baked, they can be left out in a non-airconditioned environment for up to 2 hours while being transported. If you're thinking of having an outdoor celebration, the cake should be fully consumed within 4 hours of leaving the chiller, and any leftovers after 4 hours should be discarded.

Should the cake be served chilled or heated up?

It can be served chilled or heated for a short while in the microwave or oven to excite your pooch's nose even more! Be sure to take all the photos you want before heating up though, as the frosting may not hold up well after being heated.

CRUNCHY TREATS

How long do the crunchy treats last?

We do not use any preservatives,salt or sugar to extend the shelf life of our treats, as such the shelf life of the treats is maximum 4 weeks, refrigerated.

SOFT TREATS/SNACKS

How long can I keep the soft treats?

The shelf life of the soft treats is 1 week in the refrigerator. They can also be kept in the freezer for up to 2 months.

How come the shelf life is shorter compared to the crunchy treats?

Our aims for the soft treats are to make treats accessible to senior dogs that might have chewing limitations and also to create incredibly fragrant treats that could capture your dog's attention during training. In order to achieve these, we have to introduce a certain amount of moisture into the treats which in turn means a reduction in their shelf life (since we do not add any preservatives). The soft treats are also a great hit with cats!

FREEZE DRIED (FD) TREATS

How long can I keep the FD treats?

The shelf life of the FD treats is 6 months if kept in a cool dry place, away from direct sunlight and heat. Refrigeration is optional for FD treats.

Always remember to handle FD treats with dry hands and keep them sealed or preferably in airtight containers once opened.

You can rehydrate the FD treats by adding warm water or broth.

SIZES & WEIGHTS

Cakes

• Mini: 150g
• Small: 250g
• Medium: 500g
• Large: 1 kg

Treats

1. Regular size (crunchy/soft/FD): 100 grams per packet
2. Large size (crunchy/soft/FD): 250 grams per packet

As we occasionally offer limited edition or festive items, the sizes for these items may differ, so to be sure of what you are ordering, please check the weight/size of the products in their respective product information page.

ALLERGIES AND DIETARY RESTRICTIONS

My furry pal has special dietary needs, are you able to cater to special orders?

If your pup or kitten has a sensitive stomach or has certain allergies, we may be able to modify our recipe slightly to suit their dietary requirements. Do note that whilst we want every dog and cat to get the best possible solutions to their dietary limitations, there may be health conditions that make this impossible. As such, such requests will be reviewed on a case-by-case basis, and there may be a minimum order quantity required for such customizations.

How do I place an order?.

1.       Add items to cart. Put in special instructions, if any.

2.        Select your delivery/collection time and date.

3.        Click ‘Check Out’. At ‘Check Out’, enter your contact details.

4.        Select your preferred payment method.

5.     Confirm your order and make payment.

How long in advance should I place my order?

Place your order at least three (03) days in advance. Our cakes and treats (except frozen or freeze dried items) are made to order; they are freshly made only after orders are placed and confirmed.

We encouraged you to order ahead of time (more than 03 days in advance is preferred) as we will close dates once they are fully booked. Contact us directly if you really need to put in an order for within the next two days, we will review the order on a case-by-case basis. For last-minute orders, you may wish to consider our frozen cakes or freeze-dried treats that are pre-prepared.

How do I check if my order was successfully placed?

If your order was successfully placed, you will receive an automated confirmation email from us almost instantly. If you don't receive it (and it's not in your spam mail either), please feel free to contact us to check.

What are your payment options?

For online orders, we accept credit card payment or Paynow QR.For in-store purchases, we accept Paynow, Paylah or cash.

Is it safe to pay by credit/debit card?

Your credit/debit card information is always encrypted and we can only see the last four digits of the card number for verification purposes. Please be assured that no sensitive data is stored on our servers and we also choose to only work with PCI-certified payment gateway providers.Please note that we will never ask for your credit card details in an email, text or phone call. If a manual order made by us requires payment via credit/debit card, we will email you a secure shopping cart link to make payment via our payment gateway providers.

What are the delivery options and the fees?

Local Delivery

Our minimum order for delivery is $60.

We will deliver right to your doorstep* on the chosen date and within the selected timeframe. Delivery charges are:

• $10 for orders >=$60
• Free for orders above $120

*Surcharge(s) will be applied for delivery to Sentosa, Tuas, Jurong Island, Jurong Shipyard, Jurong Port and other restricted areas, where applicable. Delivery charges are for one location only, and redelivery fees will apply if there is no one at home to receive the item.

Store Pickup

Drop by our workshop to pick up your items and say hi to us at the same time! We're located at: Blk 802 French Road #01-51, Singapore 200802.

>> How to get there?

Do note that you will be asked to select your collection date and time before checking out.

How do I check the available delivery/pickup dates and times?

To check whether we can deliver your order on a particular date, simply click the 'Add to cart' button for any item that you're interested in purchasing (don't worry, clicking the button would not immediately confirm your order), and you will be directed to the shopping cart page where you can view our available delivery/pickup dates and times (unavailable dates cannot be selected).

My dog barks at strangers and the deliveryman when they appear at the door. What can I do to avoid this?

Simply indicate in the “Special Instructions” text box during checkout to let us know. We will then arrange for a contactless delivery and inform you when the cake is delivered to your door.

Where are you located?

We're located at: Blk 802 French Road #01-51, Singapore 200802

Nearest MRT: Lavender, Use Exit B
Nearest Bus Stop Code: 01311
How to get here: https://goo.gl/maps/WcguWnEWpBESfNfo9
Standard HDB parking rates apply.

Where can I park?

There are a number of HDB carparks around our workshop.

If you can’t find your way, please call us at 8028 0151 for assistance.

For Cancellation:

We have a lead time of 3 days and orders can be cancelled if we are notified more than 3 working days in advance of your scheduled pickup or delivery time slot.

We do not issue cash refunds; instead, we will provide the equivalent amount in store credits.

In the event of last-minute cancellations that are made known to us in fewer than 3 working days, we regret that there will be no refund and no store credit as we have already set aside ingredients and resources for your order. Thank you for your understanding.

Please contact us immediately should you like to cancel your order at hello@ingoodthyme.pet, and use [CANCEL ORDER #[your order number] as the subject title.

For Changes:

There will be no charge to bring forward or postpone your order if we are notified more than 3 working days in advance of your original scheduled pickup or delivery time slot.

In the event of last-minute changes that are made known to us in fewer than 3 working days' notice, there will be a $10 penalty fee, above the original order amount.

Please contact us immediately should you like to change your order at hello@ingoodthyme.pet, and use [CHANGE ORDER #[your order number] as the subject title.

If in doubt, please drop us an email at hello@ingoodthyme.pet or call/text us at 8028 0151. We’ll get back to you as soon as we can!